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MG CHARGE HUB Support

WELCOME TO CHARGE HUB

Congratulations on the installation of your MG CHARGE HUB!

Its time to experience all the benefits of being an EV owner - starting with the added convenience of charging your vehicle in your own time.

The below User Guide will provide an overview on the basics of using your MG CHARGE HUB. It will cover the key functionalities represented by the different LED lights, as well as Web Configuration and Troubleshooting.

 

Getting Started

Step 1

1. Power on and wait a few minutes for your CHARGE HUB to start up and enter standby.

Step 2

2. From your laptop or mobile device, connect to the Wi-Fi network "MG_ChargeHub" created by the charger.

Step 3

3. Open a browser and log in to the configuration console (refer to the user manual).

Step 4

4. Set the preferred charging mode. Press submit to save and wait for the "Success" message to confirm.

Refer to the User and Installation Manual for your model below for more information and further configuration options.

CHARGE HUB AURORA

CHARGE HUB AURORA


DOWNLOAD INSTALLATION & USER MANUAL

LATEST FIRMWARE

2.1.0.8 | 12MB | Aug 2024

Included in this update:

> Improved WiFi stability

> Improved OCPP support

> UI and localisation improvements

> Fix for Factory Reset

DOWNLOAD

HOW TO UPDATE

Step 1

1. Connect and log in to the CHARGE HUB web configuration.

Step 2

2. Go to the Upload & Download tab. Select the download firmware.zip file and press submit.

Step 3

3. Wait 5-10 minutes. The CHARGE HUB will restart and begin the update. Do not leave the page or disconnect power to the CHARGE HUB until the update is complete.

FREQUENTLY ASKED QUESTIONS

The LED light on your CHARGE HUB represents various stages of charging.

GREEN – The CHARGE HUB is on standby and ready to charge an electric vehicle.

BLUE – The CHARGE HUB is connected to an electric vehicle. Once the charging begins the blue light will change gradually.

RED – There is a fault with the CHARGE HUB. In most cases this can be fixed by pressing the red emergency shutdown button on the side of the CHARGE HUB and then twisting it clockwise to release and reset it.

Charger Led Explanation
Charger Green
Charger Blue
Charger Red

*The statuses above assume that the CHARGE HUB is installed and operational.

  • PnC (Plug & Charge) - No security. Automatically start charging any connected Electric Vehicle that is ready to accept charge.
  • Start stop card – Require 'MG' RFID cards (provided with your CHARGE HUB) to start and stop charging. In this mode the EV must be plugged in first and the CHARGE HUB should show a BLUE light to indicate that it is connected. Once the charging begins the blue light will pulsate.
  • Billing card – Require a registered RFID card or remote start with an OCPP platform. Requires third party software. Please note that this mode requires the CHARGE HUB to be connected to the internet with a stable connection.

The charger has a web configuration page to allow switching between the different modes. This can be found on page 29, under 'B. Web Configuration Instruction' of the MG CHARGE HUB Instruction Manual.

Please note that if you are using the MG iSmart App with your vehicle, it's recommended to leave the charger in 'Plug and Play' mode and allow the iSmart App to control the charging.

CHARGE HUB supports OCPP platforms (such as ChargeHQ or Everty) which enable remote control and monitoring of the charging behaviour.

If it is not possible to connect to CHARGE HUB via Wi-Fi, you can connect using an ethernet cable. The ethernet port is located inside the CHARGE HUB for security and weather protection. For more information on how to connect to CHARGE HUB via ethernet, refer to the Installation and User Manual.

CHARGE HUB may display a red fault light when connected to some battery or solar systems. To check if you are experiencing a ground fault error with your home energy system, connect CHARGE HUB to main grid power if possible. You can also check the status lights on a trickle/emergency wall outlet charger to determine if there is a ground fault.

TROUBLESHOOTING

If you are experiencing any issues with your CHARGE HUB, try these steps first before contacting your dealership or MG Motor.

  • Power off your CHARGE HUB for 30 seconds and turn it back on again. Wait for the indicator to turn GREEN.
  • If the status light is RED, ensure the emergency stop button is not pressed. Twist the button to reset.
  • Ensure the plug is connected securely to the EV and the charger status light turns BLUE when connected.
  • Ensure your CHARGE HUB is set to the expected charging mode (Plug & Charge, Start Stop card, Billing Card) for the intended use.
  • Ensure your EV is in a chargeable state, is not already fully charged or reached a charge capacity limit set by the vehicle.
  • Check if your EV or OCPP platform has set any scheduled charging limits that restrict charging at the current time. Check that the time and time zone on your CHARGE HUB is set correctly to ensure scheduled charging limits work correctly.
  • Ensure there is no damage to the cable wire or plug connectors.
  • Update to the latest firmware.

If you continue to experience problems, please contact EV Support ANZ:

Email - anz.evsupport@smil.com

MG Motor thanks you for doing your part in transitioning to a more sustainable future with the MG CHARGE HUB!